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(Inspired by Ela. Designed for precision care.)

  • The problem today:
    Diagnostic centers are flooded with routine questions —
    “Do you offer fasting glucose?”
    “When should I come?”
    “Can someone collect my sample from home?”
    “When will I get my report?”
    Front desk teams spend hours repeating the same answers while real patients wait on hold.

    Frontliner ends that overload — gracefully.

  • What Frontliner does:

    • Answers every patient query 24×7 – From test availability, packages, fasting requirements, to sample prep — all handled instantly.

    • Explains test inclusions clearly – Helps patients understand what each package includes (e.g. “Master Health Check” vs “Basic Wellness”), removing confusion.

    • Automates appointment booking – Patients can directly schedule sample collection or lab visits via chat or call.

    • Coordinates home collections – Triggers pickup requests, verifies addresses, and confirms timings.

    • Sends reminders & follow-ups – Ensures patients don’t forget fasting rules, appointment times, or report downloads.

    • Builds trust through clarity – Every response reflects the center’s professionalism and care — not just speed.

  • Why diagnostic teams love it:

    • Handles the daily overload of routine inquiries — freeing staff to focus on in-lab accuracy and patient experience.

    • Reduces missed appointments by offering proactive reminders.

    • Converts website visitors into paying patients with seamless booking flows.

    • Keeps communication consistent across website, WhatsApp, or call.

  • Why patients love it:

    • Always available, even late at night or weekends.

    • Explains medical tests in simple, reassuring language.

    • Builds confidence by offering clear next steps — from “what to do before your test” to “how to collect reports.”

  • Example:

    • A diagnostics chain in Pune installed Frontliner.

      • Website inquiries increased by 55%,

      • Missed calls dropped by 70%,

      • And report collection satisfaction rose to 92% within a month.

  • Competitive context:

    • Unlike generic bots like Intercom or Drift, Frontliner understands the healthcare workflow — built on Ela’s proven DPC logic.

    • It bridges clinical clarity + business conversion — something even tools like Spruce Health or Fabric Health can’t extend outside clinic walls.